Shipping & Returns
Last updated: 02 September 2026
Thank you for choosing Nativia. Below you'll find everything you need to know about how your order reaches you – and what happens in the unlikely event you'd like to send it back.
Where We Ship
We currently despatch orders from our global fulfillment centre to four regions.
Note: The current below pricing is for 1 bottle only (subscription or one-time purchase). Shipping is FREE for all orders 2+ units or more.
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| Destination | Order Processing | Estimated Delivery | Shipping Cost |
|---|---|---|---|
| Canada | 1 – 2 business days | 5–9 business days | $6.95 CAD |
| United Kingdom | 1 – 2 business days | 5–10 business days | £3.50 GBP |
| Australia | 1 – 2 business days | 5–12 business days | $6.95 AUD |
| United States | 1 – 2 business days | 5–12 business days | $4.99 USD |
All delivery windows are given in business days and begin once your order has been despatched, not from the moment you click “buy.” Customs, weather and the occasional public holiday have minds of their own, so please treat these as good-faith estimates rather than solemn vows.
Our Fulfilment Partners
We work with global fulfilment logistics partners who specialise in getting delicate goods where they need to go, intact and on schedule. Your order is packed with care, tracked throughout its journey. You will receive a tracking number as soon as your order leaves our premises.
Storage
Please store Nativia products in a cool, dry place away from sunlight.
Please note that excessive sunlight and heat can degrade the quality, taste and effectiveness of the product.
Returns
We offer a 90-day returns policy, beginning from the date of purchase.
We assess every return on a case-by-case basis. We'd rather have a proper conversation with you than hide behind a wall of fine print, so tell us what happened and we'll go from there.
How to Start a Return
Email support@trynativia.com with the following:
- Your full name
- Your email address
- Your contact number (if applicable)
- Your order number
Once we have these details, a member of our team will be in touch to guide you through the process.
Coming Soon: New Zealand
Demand has been extraordinary, and our team is currently working at full stretch to keep up with it. It's a wonderful problem to have – though it does mean we're moving a little more deliberately than we'd like on new territories.
New Zealand, we haven't forgotten you. We're actively working to bring Nativia across the Tasman, and we'll announce it the moment we're ready.
Questions?
If anything above is unclear, or if your parcel is behaving mysteriously, please reach out to support@trynativia.com. We're a real team of real people and we're happy to help.